Buckeye Technical Solutions

Terms and Conditions for Buckeye Technical Solutions

Effective Date: February 12, 2026

These Terms and Conditions ("Terms") govern the provision of technical support and repair services ("Services") by Buckeye Technical Solutions ("we," "us," or "our"), a sole proprietorship in Central Ohio. By engaging our Services, scheduling an appointment, purchasing a subscription plan, or making payment, you ("you," "your," or "Customer") agree to be bound by these Terms. In the event of any conflict between these Terms and any description of Services or benefits in marketing materials, website content, or other communications, the description on the invoice or written order confirmation issued at the time of purchase shall control.

1. Services Provided

We offer repair, optimization, troubleshooting, and support services for computers, phones, gaming systems, home networks, and related devices. Services may be provided remotely (via phone, email, or remote access tools like TeamViewer), in-person at your location, or via pickup/drop-off at our facility. Specific subscription plans (Basic Remote Plan, Premium Plan, Business Plan) include bundled benefits as described on the invoice or written order confirmation issued at the time of purchase. By requesting remote Services, you expressly authorize us to access your device remotely for the limited purpose of providing the requested Services and acknowledge the inherent risks associated with remote access.

2. Estimates and Authorization

In compliance with Ohio law (including Ohio Administrative Code 109:4-3-05 under the Consumer Sales Practices Act), upon your request or at our discretion, we will provide an oral or written estimate before beginning repairs or services. If an estimate is provided, we will not exceed it by more than 10% without your prior consent. You have the right to request a written estimate at any time prior to work commencing. Work will only proceed with your authorization.

3. Pricing and Payment

• Prices are as quoted or listed on our website or current pricelist.
• Parts and hardware are charged at cost plus a 20% markup.
• Payment is due at the time of service completion unless otherwise agreed in writing.
• Subscription plans are billed annually upfront via credit card, check, or other accepted methods.
• We reserve the right to adjust pricing with 30 days' notice.

4. Subscription Plans

Our annual subscription plans provide discounted or unlimited access to certain Services. Benefits are for personal/residential use (or small business use for the Business Plan) and are non-transferable.

Included Benefits (by Tier):

• Basic Remote Plan: Unlimited remote support, priority scheduling, 20% off additional repairs.
• Premium Plan: All Basic benefits plus up to 4 on-site visits per year, free basic diagnostics, 30% off repairs, one annual tune-up.
• Business Plan: Tailored for small businesses with increased on-site visits and priority response.

5. Limitations and Exclusions

Subscription plans have the following limitations:

• On-site visits are capped per plan (extra visits charged at prevailing rates).
• Services are limited to reasonable personal/residential use (or small business use for Business Plan).

Plans do not cover:

• New parts or hardware (billed separately).
• Liquid damage, physical damage due to misuse, or intentional damage.
• Data loss caused by customer actions or pre-existing issues (we strongly recommend backing up all data prior to service).
• Third-party software/support beyond basic troubleshooting (e.g., proprietary business software, advanced server administration).
• Commercial resale, high-volume use, or use on behalf of others.
• Issues arising from customer modifications, overclocking beyond safe limits, or unauthorized software.

6. Fair Use Policy

"Unlimited" remote support is subject to fair and reasonable personal/residential use. Examples of abuse include:

• Significantly exceeding normal residential usage (generally more than approximately 10 hours per month).
• Repeated identical issues due to failure to follow advice.
• Using the plan for non-personal purposes or multiple households/businesses.

We monitor usage discreetly. If usage exceeds fair use, we may:

• Contact you to discuss and resolve the issue.
• Offer an upgrade to a higher tier or hourly billing for excess time.
• Adjust or terminate the plan with prorated refund.

7. Cancellation Rights

For transactions qualifying as a "home solicitation sale" under Ohio's Home Solicitation Sales Act (ORC 1345.21 et seq.) — generally, sales of consumer goods or services over $25 personally solicited and contracted at your residence or away from our regular place of business — you have the right to cancel without penalty until midnight of the third business day after signing the agreement. Separate written notice of this right will be provided when applicable. For other transactions (e.g., remote, online, or at our facility), our standard refund/cancellation policy in Section 8 applies.

8. Refunds and Cancellations

• 30-Day Money-Back Guarantee: For new annual subscription plans, you may cancel within 30 days of purchase for a full refund (minus any Services already used at standard rates).
• After 30 days, subscriptions are non-refundable but may be canceled prior to renewal with 30 days' notice.
• Individual repair services: No refunds once work is completed, but we offer a 30-day warranty on labor (see Section 9).

9. Warranty and Liability

We warrant our labor for 30 days from the service date. If the same issue recurs due to our workmanship, we will remedy it free of charge.

Parts carry only the manufacturer's warranty, if any.

ALL SERVICES AND PARTS ARE PROVIDED "AS IS" AND "WITH ALL FAULTS." TO THE FULLEST EXTENT PERMITTED BY OHIO LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

• We are not liable for indirect, consequential, incidental, or punitive damages (including but not limited to lost data, lost profits, or business interruption), even if advised of the possibility.
• We strongly recommend that you back up all data before any Service; we are not responsible for data loss.

10. Customer Responsibilities

You agree to:

• Provide accurate information about device issues.
• Back up all data before service.
• Grant access to devices/remote tools as needed.
• Supervise minors or ensure permission for devices belonging to others.
• Pay invoices promptly.

11. Termination

We may terminate or suspend Services immediately if:

• You breach these Terms.
• Abuse of fair use policy occurs.
• Payment is overdue.
• You engage in threatening or abusive behavior.

Upon termination of a subscription, unused benefits are forfeited (except prorated refund in fair use cases and except where prohibited by law).

12. Changes to Terms

We may update these Terms with notice via email, website, or invoice. Continued use of Services constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles. Any disputes shall be resolved in courts located in the county of our principal place of business in Central Ohio.

By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Buckeye Technical Solutions!